The information which you have provided us, along with specific program requirements, is the basis upon which the decision concerning your eligibility to participate in Northeast Iowa Community Action Corporation programs is reached.

Follow the procedure below if you wish to issue a complaint regarding a decision made by NEICAC:

1. Contact the Director of the program involved within seven (7) days of the incident. Contact information can be obtained from agency staff at 563-382-8436 or the Staff Directory at

2. If you feel your concerns were not adequately addressed after discussing with the Program Director, you must contact the agency CFO, in writing, within seven (7) days of your contact with the Program Director. The CFO will respond with resolution, in writing, within ten (10) days.

3. At any point in the grievance procedure, you have the right to be represented by an attorney or other person of your choice. Should you use an attorney, Northeast Iowa Community Action Corporation shall in no way be responsible for your attorney fees.

4. If you are dissatisfied with the decision made by the CFO, a further appeal may be made to the appropriate contracting entity for the program/service upon which the grievance was made, whether local, state, or federal agency. NEICAC will provide appropriate contact information upon request.

5. This policy supersedes any Grievance Procedure previously adopted by individual programs sponsored by Northeast Iowa Community Action Corporation unless specifically regulated otherwise.

NEICAC is an equal opportunity employer and this Equal Employment Opportunity applies to client services. No person shall, on the basis of race, color, age, creed, national origin, sex, gender identity, sexual orientation, religion, disability, an individual’s Vietnam era veteran status or any other legally protected class, be excluded from participation in, be denied benefits of or be subjected to discrimination under any program or activity funded with any NEICAC program funds. The agency Human Resources Director can address questions or concerns regarding equal opportunity.

The NEICAC Section 504 Grievance Procedure can be provided upon request and is publicly available here.